Privacy & Cookies
Privacy Policy
Last updated: July 2024
This Privacy Notice explains how we collect, share and use personal data about you, and how you can exercise your privacy rights.
The Privacy Notice applies to the processing of personal data when you visit the website, when you sign up to receive alerts, or when you correspondence with us. You should read this Privacy Notice carefully so that you are fully aware of how and why we are using your personal information.
What personal data does TwentyFour Income Fund Limited collect and why?
The personal data that we may collect about you generally falls into the following categories:
Information that you provide voluntarily
| Purpose | Data types | Legal basis |
|---|---|---|
| Provide access to customer section of the website. | Name, contact details (e.g. business mailing address, phone number, current and prospect e-mail address). Employment details (e.g., your employer, job title), account details (e.g. login names, passwords), and public postings | Contractual necessity |
| To respond to any enquiries, provide product or service updates | Name, contact details (e.g. mailing address, phone number, current and prospect e-mail address) | Contractual necessity / Legitimate interest |
| Liaise with you and maintain a correspondence record. | Name, contact details (e.g. mailing address, phone number, current and prospect e-mail address). Employment details (e.g., your employer, job title) | Legitimate interest |
Certain parts of our website may ask you to provide personal data voluntarily which include your name and contact details (e.g. mailing address, phone number, current and prospect e-mail address). We may ask you provide personal data voluntarily when you subscribe for a product or service, and correspond with us.
From time to time, we may receive personal information about you from third party sources (including event sponsors or individuals who have asked us on your behalf) to provide information to you), but only where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us.
Who is my personal data shared with?
We may disclose your personal data to the following categories of recipients:
- to any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person.
Where personal data is shared we will have appropriate contractual arrangements in place to protect any such data – in line with applicable data protection laws and regulation. We do not sell, trade, or rent to others the personal data we collect online.
Legal basis for processing personal data
Our legal basis for collecting and using the personal data described above will depend on the personal data concerned and the specific context in which we collect it.
If we collect and use your personal data in reliance on our legitimate interests (or those of any third party), this interest will normally be to operate our platform and communicating with you as necessary to provide our services to you and for our legitimate commercial interest, for instance, when responding to your queries, improving our platform or undertaking marketing. We may have other legitimate interests and if appropriate, we will make clear to you at the relevant time what those legitimate interests are.
Your data protection rights
You may have the following data protection rights:
- If you wish to access current email alerts that are associated with, your personal data, you can do so at any time by completing the details here – https://twentyfourincomefund/shareholder-information/ – and selecting “Please send my existing alert preferences to my email address”.
- In addition, you can unsubscribe from the email alerts by completing the details here – https://twentyfourincomefund.com/shareholder-information/ – and selecting “Please unsubscribe me from all email alerts”.
- You have the right to complain to a data protection authority about our collection and use of your personal data. For more information, please contact your local data protection authority.
How is my personal data kept secure?
We use appropriate technical and organisational measures to protect the personal data that we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal data.
International data transfers
Your personal data may be transferred to, and processed in, countries other than the country in which you are resident, including the United States and India. These countries may have data protection laws that are different to the laws of your country. If service providers in a third country are used, they will be contractually obligated to comply with the data protection levels in the UK and Europe in addition to written instructions by agreement to the EU standard contractual clauses.
We have taken appropriate safeguards to require that your personal data will remain protected in accordance with this Privacy Notice.
Data retention
We retain personal data we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).
When we have no ongoing legitimate business need to process your personal data, we will delete your personal data after 90 days of being unsubscribed.
Links to other websites and third parties
The website may link you to third party websites. These third party websites will have their own data protection practices. We recommend that you review their respective privacy notices before accessing the third party links.
Updates to this Privacy Notice
We may update this Privacy Notice from time to time in response to changing legal, technical or business developments. When we update our Privacy Notice, we will post those changes here so that you will always know what information we collect online, how we use it, and what rights you have. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make.
You can see when this Privacy Notice was lasted updated by checking the “last updated” date displayed at the top of this Privacy Notice.
How to contact us
If you have any questions or concerns about our use of your personal data, please contact us at .
Cookie Notice
Last updated: July 2024
This Cookie Notice explains how TwentyFour Income Fund Limited uses cookies and similar technologies on our website. It explains what these technologies are and why we use them as well as your rights to control the use of them.
Some cookies or similar technologies will collect personal information about you, or information that becomes personal information if we combine it with other data. Any personal information that we collect will be used in accordance with our Privacy Notice.
What are cookies?
A “cookie” is a small piece of encoded information sent by a web server to be stored on your web browser (Internet Explorer, Chrome, Firefox, Safari, etc.) so that it can remember something about you such as username, password, references at a later date. Cookies have three functions: security, log in and responsibility discharge.
A cookie also ensures that there is a unique identification when you visit the XXXX.com website and helps us to determine what page you may see next time you visit the website. This process enables us to provide you with personalised information and simplify your user experience.
We use persistent cookies that do not expire at the end of a user session. The cookie stored on your web browser does not contain any Personal Data and is encrypted and only our web server can read it.
Specifically cookies may:
- allow us to recognise the PC you are using when you return to our website so that we can remember your consent preferences;
- identify you after you have logged in by storing a temporary reference number in the cookie so that our web server can conduct a dialogue with you while simultaneously dealing with other customers. (Your browser keeps this type of cookie until you close down your browser when these types of cookie are normally deleted. No other information is stored in this type of cookie);
- allow you to carry information across pages of our website and avoid having to re-enter that information;
- allow you access to stored information if you register for any of our on-line services;
- enable us to produce statistical information (anonymous) which helps us to improve the structure and content of our website; and/or,
- enable us to evaluate the effectiveness of our advertising and promotions.
To learn more about cookies and how to manage them, visit allaboutcookies.org
Our use of cookies
Our Website uses cookies for several reasons including to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our site. Some cookies are required for technical reasons that are strictly necessary for our Website to operate, and we refer to these as “essential” cookies. Other cookies also enable us to provide Website functionality, or to enhance visitors’ experience on our Website by providing them with personalised content and advertising. This is described in more detail below.
The specific types of first and third party cookies served through our Website and the purposes they perform are described below.
Functional cookies
| Cookie | Domain | Duration | Description |
|---|---|---|---|
| ASP.NET_SessionId | otp.tools.investis.com | Session | Issued by Microsoft’s ASP.NET Application, this cookie stores session data during a user’s website visit. |
| AWSALB | ir.connectidfeed.com | 7 days | AWSALB is an application load balancer cookie set by Amazon Web Services to map the session to the target. |
| AWSALB | otp.tools.investis.com | 7 days | AWSALB is an application load balancer cookie set by Amazon Web Services to map the session to the target. |
| AWSALBCORS | otp.tools.investis.com | 7 days | Amazon Web Services set this cookie for load balancing. |
| AWSALBCORS | ir.connectidfeed.com | 7 days | Amazon Web Services set this cookie for load balancing. |
| AWSALBTG | otp.tools.investis.com | 7 days | This cookie is used to support load balancing. |
| AWSALBTGCORS | otp.tools.investis.com | 7 days | This cookie is used to support load balancing, ensuring that visitor page requests are routed to the same server in any browsing session. |
| gateway | twentyfourincomefund.com | 1 year | This cookie is used to enable website content. |
These cookies are essential in order to enable you to move around our website and use its feature. Without these cookies certain features could not be provided.
Performance cookies
The cookies we use are “analytical” cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. You can find more information about the individual analytical cookies we use and the purposes for which we use them in the list below:
| Cookie | Domain | Duration | Description |
|---|---|---|---|
| cookiesBanner | twentyfourincomefund.com | 1 year | This cookie stores user’s cookie consent preferences. |
| Google Analytics | _utma_utmb_utmc_utmz | These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. |
Other tracking technologies
Cookies are not the only way to recognise or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called “tracking pixels” or “clear gifs”). These are tiny graphics files that contain a unique identifier that enable us to recognise when someone has visited our website. This allows us, for example, to monitor the traffic patterns of users from one page within our website to another, to deliver or communicate with cookies, to understand whether you have come to our website from an online advertisement displayed on a third-party website, to improve site performance. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will often impair their functioning.
How to control cookies
You have the right to decide whether to accept or reject any cookies which are not strictly necessary. You can accept or reject cookies directly through our cookie banner.
You can also block cookies by using the settings on your browser. You can also delete cookies on your computer or mobile device using the feature for doing so in your browser.
To enable or disable cookies in your browser:
Check which web browser you are using and then select the relevant link below. On the page you are taken to, you will find instructions on how to enable or disable cookies in your web browser:
If you choose not to accept our cookies, you will not be able to see certain information on our website or use some features that improve your visit.
Parts of our website may contain links to third-party websites for your convenience and information. If you use these links, please understand that we do not control the content and are not responsible for the privacy practices of that site. We suggest that you carefully review the privacy policies of each site you visit. This Cookie Notice does not cover the information practices of those websites linked to our site. These other sites may send their own cookies to users, collect data, or solicit personal information
You can find out more information on the use of cookies at the following website: www.allaboutcookies.org. This information is available on the ICO website and European Commission’s data protection website.
Updating this Cookie Notice
We may update this Cookie Notice from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Notice regularly to stay informed about our use of cookies and related technologies.
The date at the top of this Cookie Notice indicates when it was last updated.